Records
Call logs & transcripts
Every call with its transcript, intent, language and outcome. Searchable by number, name or case ID.
AI voice service center · For teams everywhere
Hello. Hola. Halo.
Every call, answered.
Aster is an AI voice agent that picks up 24/7 in your customers' languages. It resolves the routine, hands the rest to your team with full context, and logs every call. Nothing left without an owner.
Live calls · 3 languages09:41 local time
AI voice agent
Aster
Speaking
Aster · AI agent
Good morning! This is Aster. How can I help you today?
The problem · The outcome
Missed calls are missed promises.
Peak hours, storms, holiday rush. Customers wait on hold, hang up, and call a competitor. Aster answers first, then makes sure someone owns what happens next.
- Calls ring out after 6 PM and on Sundays.
- Agents repeat the same answers all day.
- Handoffs arrive with no notes, so the customer explains twice.
- Managers learn about problems from reviews.
Calls answered100%
Every call picked up within seconds, day or night.
Routine requests resolved by AI6 in 10
Order status, schedules, balances, store hours, bookings.
Repeat explanations0
Handoffs arrive with full context, so customers explain once.
Average answer time3 s
Versus minutes in a typical hold queue.
Callbacks with an ownerAll
Each follow-up has a name, a due time and a status.
Agent time returned40 h
Per week, per team. Your people handle the conversations that need a person.
Illustrative figures for a fictional deployment. Real results depend on call mix, integrations and staffing.
How it works · 4 steps
Every conversation has a next step.
Follow one call from first hello to logged follow-up. Select a step to see what Aster says and what your team sees.
Maria Lopez
Inbound voice · CALL-2087
Agent workspace
Manager dashboard
See every call. Know who owns it.
Volumes, intents, outcomes and open handoffs, live in your local time zone. A preview of the demo dashboard is below.
aster
Today · Thu 1 Oct · Local time
Calls today412+8% vs last Thu
Resolved by AI63%260 calls
Avg answer time3 s0 abandoned
Open handoffs92 near SLA
Top intents
TodayRecent calls
Live| Caller | Outcome |
|---|---|
| Maria LopezCALL-2087 · 09:41 | Handed off · Sam |
| Budi SantosoCALL-2086 · 09:38 | Resolved by AI |
| Ana LimCALL-2085 · 09:32 | Resolved by AI |
| Lucía GómezCALL-2084 · 09:27 | Callback · 11:00 |
Sample data · Fictional callers · No calls are placed from the demo.
Open live demo dashboard →Languages
Speaks the way your customers do.
Callers switch languages mid-sentence. Aster follows along, then replies in kind, without asking them to press 1 for English.
- Detects language from the first few words
- Handles code-switching between English and Filipino
- Follows local courtesy and forms of address
Aster · English
Good afternoon! This is Aster, the virtual assistant for Linkit360 Support. How can I help you today?
What's included
Nothing left without an owner.
Everything a service team needs to trust an AI on the front line.
Escalation
Human handoff
Callers can ask for a person anytime. Your agent gets a summary, verified details and the full transcript first.
Follow-through
Callbacks with owners
Each callback has a named owner, a due time in local time and a status. Overdue ones surface on their own.
Insight
Reports & CSV export
Daily and weekly reports by intent, language, branch and outcome. Export to CSV for your own analysis.
Service levels
SLA alerts
Set targets for handoffs and callbacks. Supervisors are alerted before a promise is missed, not after.
Privacy
Privacy controls
Recording notices, masking of sensitive fields, role-based access and retention settings. Designed with GDPR, PDPA and similar laws in mind.
Industries
One service desk, many kinds of calls.
The same flow works wherever customers pick up the phone: answer, verify, resolve or hand off, then log and follow up.
Hospitality
Hotels & resorts
Room enquiries, rates and offers, guest requests and complaints, routed to the right department.
Commerce
Retail & e-commerce
Order and delivery status, returns, store hours and product questions, around the clock.
Utilities
Telco & utilities
Billing questions, outage updates, plan changes and service appointments at peak volume.
Care
Clinics & healthcare
Appointment booking and reminders, directions and opening hours, with sensitive topics sent to staff.
Finance
Banking & fintech
Balance and card questions after verification, dispute intake and warm handoff to authorised agents.
Operations
Logistics & field service
Pickup scheduling, tracking and rebooking, with callbacks that always have an owner.
Localisation
Localised for every market.
One core platform, tuned per deployment. Linkit360 configures each rollout for the region it serves.
Voice
Languages & greetings
Local languages, code-switching, courtesy and forms of address
Operations
Time zone, currency & rules
Local hours, currency, routing and data protection workflows
FAQ
Questions, answered.
Can callers always reach a person?
Yes. Saying “agent,” “human” or the local equivalent at any point starts a handoff. During off-hours, Aster books a callback with a named owner instead of leaving the caller waiting.
Which languages does Aster speak?
Aster detects the caller's language from the first few words and follows code-switching naturally. Languages are configured per deployment, and each market gets local greetings and courtesy.
What does my team see on a handoff?
A short summary, the caller's verified details, the detected intent, and the full transcript so far. The customer never has to repeat themselves.
How is customer data handled?
Workflows are designed with regional privacy laws in mind, such as GDPR, PDPA and other local data protection laws: recording notices, field masking, role-based access and configurable retention. Your organisation remains responsible for its own compliance review.
Does it work with our existing hotline and systems?
In this concept, Aster connects to your existing numbers and reads from order, booking or billing systems through integrations. The demo uses sample data only.
Can it be localised for our country?
Yes. The core flow stays the same, while each deployment sets languages, greetings, time zone, currency and privacy workflows for its market.
Is this a real product?
Not yet. Aster is a product concept by Linkit360. The dashboard demo is simulated and places no calls.
Ready when your customers call
See the service center in action.
Calls, handoffs, callbacks and reports, with sample data. Open the demo and click around.